This policy (together with the Terms and Conditions) sets out the grounds on which any personal data we collect from you, or that you provide to us is processed by WDC. Please read the following carefully to understand our views and practices regarding your personal data and how it is treated. By continuing to access the WDC website, you accept and consent to the practices described in this policy.
WDC collects information about you from a variety of sources, such as website visits, applications, identification documents, your preferences, personal financial statements, interactions with our customer care centre and other third parties (i.e. credit bureaus, payment gateway) or other financial institutions and other written or electronic communication reflecting information such as your name, address, identification details/numbers, telephone number, occupation, income, assets and any other information deemed necessary.
WDC may use your transactional account history such as payment records, debit/credit card usage. We may also receive information from third parties such as family or friends, solicitors, employees, website/social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
We may also collect other information such as telephone conversations when you call any of our customer care lines or send an email.
To achieve our objective of providing you with the best information service on our website, WDC may collect certain information when you access the website to perform certain tasks such as grant you access to some parts of our website or conduct research on your behaviour on the website in order to improve our services. WDC will not disclose your information to any person outside the organization except as described in this policy.
Cookies are small text files stored on the browser directories of your device (computer or mobile phone) whenever you visit a website. Cookies are used among other things to identify users, retain your preferences to tailor your experience while accessing the website, and analysis of website traffic.
The collection and use of your personal information by WDC are guided by certain principles. These principles state that personal information should:
Any information (personal or financial) provided by you to WDC will be used with your consent or in the following instances:
Your personal information is used for:
WDC may use automated systems and software to assist in arriving at a decision about you based on the information you provided. Such decisions include but is not limited to, credit rating decisions, carrying out security, fraud or money laundering checks, or processing your data when application is made for a credit facility. This automated processing is conducted under lawful basis and you may contact us to request for the automation process to be reviewed by a person if you find any inaccuracies in your personal data so long as that inaccurate data was not provided by you; in which case, you may request that the inaccurate data be corrected by providing the accurate data and any documents to prove their accuracy.
The information which you provide to WDC may be shared, to the extent permitted by law, with lenders/credit agencies, banks/financial institutions, WDC’s strategic partners/service providers for the purpose of improving and providing our services and relevant products to you. Your personal information will not be shared with third parties for their marketing purposes, regulators or government agencies, courts unless it becomes necessary by law, legal process, litigation, and/or requests from public and governmental authorities for WDC to disclose your personal information. Information about you may also be disclosed if we determine that for the purpose of national security, law enforcement or other issues of public importance, disclosure is required, necessary or appropriate.
WDC may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our Terms and Conditions, or to protect our operations or users. Furthermore, in the unforeseen/unlikely event of a reorganisation, merger or sale, WDC may transfer any and all personal info collected to the relevant third party.
Information about WDC customers and their use of the website is not shared with third parties for their marketing purpose. We do not disclose any information about any of our user’s use of our website except in specific cases, and we do not share information with any unaffiliated third party for marketing purpose unless you expressly give us permission to do so.
WDC takes appropriate technical and organizational measures to prevent loss, unauthorised access, misuse, modification or disclosure of information under our control. These measures may include the use of encryption, access controls and other forms of security to ensure that your data is protected. All parties, including our staff and third parties processing data on your behalf, are required to comply with relevant policies and guidelines to ensure confidentiality and that information is protected in use, when stored and during transmission. Our security controls and processes are also regularly updated to meet and exceed industry standards. Where passwords are provided by us (or one chosen by you) which grants you access to particular areas on the website, you are responsible for keeping this password confidential. It is important that you do not share your password or any other authentication details with anyone.
Your data is retained for as long as is necessary for the purpose(s) for which it was collected. Your data storage is also determined by legal, regulatory, administrative or operational requirements. Only information that allows us comply with legal and regulatory requests for certain data, meet business requirements, respond too complaints and queries or address disputes or claims is retained by us. Data which is not retained is securely destroyed once it is identified as no longer necessary for the purpose for which it was collected.
WDC website, products, applications and services may contain links to third party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, will be governed by their privacy practices and WDC will not be liable for any breach of confidentiality or privacy of your information on such sites. You are encouraged to learn about the privacy practices of those third parties.
Keeping your information with WDC current, accurate and complete is very important. If you discover that the information you provided is inaccurate or outdated, promptly notify us via this email … and provide the required documentary evidence to enable us carry out the necessary updates or changes.
WDC may contact you with information about products or services that we think may be of interest to you. If you do not wish to receive such promotional materials from us, you may opt out at any time by sending an email to …